Shipping & Returns

SHIPPING POLICY

All orders are processed and dispatched within 1–2 business days. Deliveries within Singapore are estimated to arrive within 3 business days from the date of dispatch.

We currently offer free shipping on all orders within Singapore.

Once your order has been dispatched, you will receive a confirmation email with tracking information. Please ensure your delivery address is correct at checkout — we are unable to redirect orders once they have been dispatched.

RETURNS & REFUND POLICY

We accept returns only for items that are defective or damaged upon arrival. Change-of-mind returns are not accepted.

To be eligible for a return, the item must be unused, in its original packaging, and reported to us within 7 days of delivery.

To initiate a return, please contact us at hello@pawfectgarden.com with your order number and photos of the defect. We will review your request and respond within 2 business days.

Approved returns will be exchanged or refunded to your original payment method within 5–7 business days.